If the programme page loads but you can't see the 'Click to Play' window, try installing Adobe Flash Player.
If you already have Flash installed and reinstalling doesn't resolve the problem, you may need to perform a clean install of Flash.
Due to recent enhancements to the Adobe Flash Player installers, you can now only remove the player by using the Adobe Flash Player uninstaller. To remove Flash Player, simply download and run the appropriate uninstaller for your system using the steps below.
1. Download the Adobe Flash Player uninstaller:
- Windows: uninstall_flash_player.exe (205 KB) (updated 7/30/09)
- Mac OS X, version 10.3 and above: uninstall_flash_player_osx.dmg (258 KB) (updated 7/30/09)
- Mac OS X, version 10.2 and below: uninstall_flash_player_osx.dmg (1.3 MB) (updated 05/27/08)
- Mac OS 8.x, 9.x: uninstall_flash_player.hqx (33 KB)
2. Save the file to your system, choosing a location where you can find it (for example, your desktop). Macintosh users may need to open or unstuff the .hqx file.
3. Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications are still in memory which might possibly use Flash Player.
4. Run the uninstaller. This will remove Adobe Flash Player from all browsers on the system.
Note: The uninstaller cannot remove files currently in use.If you have any instances of the player open in your web browsers, instant messaging clients, stand-alone SWFs, or projectors, then the uninstaller will complete but may not have deleted some of the files . If this occurs, close all of your applications and run the uninstaller again to ensure that all files are removed.
Note: Internet Explorer users may have to reboot to clear all uninstalled Flash Player ActiveX control files. If you're not certain, select the "Show Details" button in the Flash Player uninstaller. If there are any log lines that begin with "Delete on Reboot..." then you'll need to reboot BEFORE running the Flash Player installer again.
If you have checked that your computer's sound settings are correct, there may be a problem with Flash.
Click here for Adobe support online.
If you need further assistance the issue is discussed at Adobe's online forums - Click Here.
To clear the cache, please follow the instructions below depending on your web browser:
If you are not sure what browser you are using, please follow the instructions below:
From your browser menu bar select Help and then select 'Help' or 'About' depending on your browser.
IE6 (Internet Explorer 6)
- Open Internet Explorer (one window only) and click on Tools then Internet Options.
- On the general tab click on Delete cookies, then OK.
- Now click on Delete Files then OK and OK again.
- Now press "Ctrl" and F5 together.
- Close and restart your browser.
IE7 (Internet Explorer 7)
- Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
- Now click on Tools>Internet Options> On the Security tab set the level to Medium. Then on the Privacy tab set the Privacy level to Medium-High.
- Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
- Delete any shortcuts to the website in "favourites" and "bookmarks"
- The above should clear any corruption and force your computer to download new cookies from the site.
IE8 (Internet Explorer 8)
- Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
- Now click on Tools>Internet Options> Under the Browsing History heading please select 'Delete'
- Please ensure that the Cookies, Temporary Internet Folders and History boxes are checked.
- Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
- Delete any shortcuts to the website in "favourites" and "bookmarks"
- The above should clear any corruption and force your computer to download new cookies from the site.
For Safari
- Press Ctrl, Alt and E at the same time and this will ask you whether you wish to empty the cache - select 'Empty'
- Delete any shortcuts to the website in "favourites" and "bookmarks"
In Opera
- Select the 'Tools' menu and Advanced
- Select Cookies
- You will then need to delete the cookies one at a time.
- Delete any shortcuts to the website in "favourites" and "bookmarks"
In Chrome
- Click on the spanner - top right corner
- Select Clear Browsing Data from the drop down box
- Ensure that Empty the Cache and Delete Cookies are checked
- Select Everything from the drop down box
- Click the 'Clear Browsing Data button
- Delete any shortcuts to the website in "favourites" and "bookmarks"
In Firefox
- Click here for more information
- Delete any shortcuts to the website in "favourites" and "bookmarks"